Enter the nine-digit code displayed in the SOS app on your customer’s iOS device. Run the Splashtop Business app on your computer and click the SOS (plus sign) icon near the top of the app to open the SOS connect screen. Enter the code in your Splashtop Business app and start viewing the iOS screen The details of that process are described in the video and article link at the bottom of the page. They will then use that to start the screen sharing session. Your user will have to go through a few extra steps the first time to enable the Screen Recording option in the iOS Control Center. This functionality isn’t available for earlier versions of iOS. Note that this app is only available for iOS 11 and later. When they run the SOS app on their iPad or iPhone it will display a session code that you will enter on your screen. They will see a link to get the SOS app from the iOS App Store. Have your customer go to the SOS app download link (as displayed in your Splashtop app) from their iOS device. Your customer downloads the SOS app from the App Store You must purchase Splashtop SOS if you want to remote access iPhones and iPads. The iOS mobile device access features are not included in the free non-commercial version of SOS, the original version of SOS, or Splashtop Remote Support. It is based on proven Splashtop remote access technology, used by more than 30 million users worldwide. SOS is a great value and costs much less than other attended support tools.

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